This policy applies to every HR Dock subscription payment, whether made online by card or e-wallet through our payment provider Paymob, or by bank transfer. It forms part of our Terms & Conditions and follows Egyptian Consumer Protection Law No. 181 of 2018 and the rules of the Consumer Protection Agency. You accept it before completing any payment.

If HR Dock is not right for you, you may request a full refund of your first subscription invoice within 14 days of the payment date. No reason is required.

• Invoices after your first one are not refundable once their billing period has started.
• Exceptions: where the law requires a refund, or where the Service was unavailable or materially not as described for a significant part of the period. In those cases we refund the affected part of the period on a pro-rata basis.

You can cancel at any time by contacting us in writing. Cancellation takes effect at the end of the current billing period, no further invoices are issued, and you keep access until the period ends. You can export your data for 30 days after that, as described in our Terms.

You can move to a different module or change your headcount at any time. We send you an updated quotation; once you approve it, the difference is reflected in your next invoice. Amounts already paid are not converted to cash.

Email us with your company name and invoice number. We reply within 7 days. If we cannot accept a request, we explain the reasons in writing.

• Refunds are made only to the same card or payment method used for the original payment, through Paymob. We do not refund in cash or to a different account.
• We refund the full amount you paid; payment-processing fees are not deducted.
• After we approve a refund, your bank usually shows it within 7–14 working days, depending on the issuing bank.

HR Dock
Egypt
hello@hr-dock.com